Custom Builds & Personalized Orders
Many of our products involve custom fabrication, made-to-order production, personalization, upgraded components, and rider-specific modifications.
Because of the time, labor, materials sourcing, and fabrication involved:
Custom build deposits become non-refundable once:
- Fabrication begins
- Customization starts
- Materials are ordered or sourced
- Production work has started
Customers may request cancellation before fabrication or production begins.
Once fabrication has started, custom orders may no longer qualify for cancellation, refund, or return approval.
This policy helps protect production scheduling, custom materials, fabrication labor, and personalized build work.